How Google Glass v2 Could Change The Enterprise

This week a new device passed through the FCC—codenamed GG1—and many have speculated that it’s the next generation of the Google GOOGL +0.68% Glass hardware. While the Explorer Edition was anything but a runaway success, what some are calling the “Enterprise Edition” could very well be what Glass needs to take it mainstream into the office.

When Microsoft MSFT -0.18% launched their Surface Tables years ago I could see a lot more enterprise use from the device than simply moving photos around during the early days of the demos. Since then Surface adoption was a commercial disaster and are consigned to be little more than a gimmick than for day to day business use. With Hololens now in the frame, Microsoft are back in a big way, touting virtual and augmented reality as the next big thing in the office, and at home.

I’ve been writing about marrying up touch and virtual enabled devices with an enterprise productivity purpose for years and personally I still feel that losing the mouse and keyboard is somewhat inevitable, hands are infinitely more adept at manipulating an environment and objects and having a touchscreen/ gesture based version of enterprise tools would be a natural transition.

At the time in 2010 I also got in touch with Schematic (www.schematic.com), the firm behind the technology as seen in Minority Report because creating such a device for enterprises in a workshop environment would be an exciting prospect. If anything it would be a boon to lose the frankly archaic brown paper model. I even pointed towards John Underkoffler at TED demonstrating the very same thing, and in which towards the end he lists the kinds of end user industries he’d see this kind of technology implemented in (I urge you to watch the demo all the way through and try to imagine integrating this in an enterprise context. Great stuff.

Anyway, I digress, back to Google Glass v2. Just how can Google Glass and Augmented Reality add value in the enterprise. If we look to an article which discusses how Glass can change advertising you can begin to see where this can lead.

….what if the ads you saw were different than the person next to you? What if, like the ads you see online, they are based on a composite sketch of you created by all the searches you’ve done and the websites you’ve visited? In other words, what if you looked up and instead of seeing an ad for something you would never buy — like women’s shoes — you saw an ad reminding you of that Amazon search you did a few days ago?

So, what if you’re sitting in a call-center and instead of staring at a productivity pie-chart on a screen you pop your supervisory head above the parapet and with your Enterprise Edition Glasses can see each individuals performance figures? By calling up the person in question using the interface you can see their stats in a heads-up (HUD) display. Plus with not being tied to your desk you can floor-walk at the same time or do this anywhere, anytime, without the need to carry a tablet or phone interface with you.

In an interview I took with Dr Ross Brown of QUT he stated that “Augmented reality system tools for Business Process Management would be nice as well.  Imagine six sigma data overlaid on the artifacts used in a process model…all on a heads up display as you walk around the company – a “BPM Tricorder”. 

That was in 2011. Before Google Glass v1.

And similar to the article about advertising, every co-worker will have a different view based on their own work and position in the organisation, again able to call this up at anytime, anywhere. Go deeper and you could have enterprise social integration, the obvious trick is to offer filters for the noise from the relevant and actionable information to present in front of the user.

It’s not just implications for workflow scenarios and businesses in customer service industries, healthcare is another example of where wearable technology like this could be a massive boost in real-time and mobile patient informatics. Or in education, no more ‘smart boards’ if the kids are wearing augmented reality sets and receiving tailored tutoring depending on their own individual needs. Indeed, BMW were experimenting with augmented reality in the workshop several years ago.

Google Glass v2 could very well be the catalyst for true mobilility and personalisation in many industry sectors. 

Whether enterprise software vendors will make a serious investment in Glass v2 will remain to be seen but Glass “Enterprise Edition” will not be the only AR device on the market to develop for when it’s eventually released.

It’s interesting times as consumer devices lead the revolution in the workplace we’ve all been waiting for.