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Employee-Friendly Work Culture Is The Key To Success In Call Center Industry

Employee-Friendly Work Culture Is The Key To Success In Call Center...

Lots of call centers nowadays are totally focused upon how to perform various tasks in a competent as well as cost-effective manner.  These call...
Marketing Influencer

Top 100 Marketing Influencer

Did you know that only a mere 5% of your Twitter audience is estimated to see your posts? As an online influencer, I do get...
Opening a shop on a budget: 5 tips for staying on track

Opening a shop on a budget: 5 tips for staying on...

Whatever your passion, be it fashion, books or coffee, your dream is to share it with the world by opening your own shop. Not only...

Why ‘Gut Feel is better than ‘Big Data’

Well according to the Netflix CEO, Reed Hastings, it is: "We start with the data but the final call is always gut. It’s informed...

Will Google Penalise You For Duplicating Content? Exclusive Expert Interview

WILL GOOGLE PENALISE YOU FOR DUPLICATING CONTENT? I was asked this question in my private members group earlier this week, and as a business marketing...
Change Begins With a Leadership Decision

Change Begins With a Leadership Decision

Every change begins with a leadership decision. Making the decision to institute change is not always easy. Change can be precipitated by economics, market...
How to Improve Retention in 10 Minutes

How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum,...
How to Reduce Your Words and Increase Your Impact

How to Reduce Your Words and Increase Your Impact

Have you ever experienced death by PowerPoint?  How about your boss asking you to read the endless business plan? We’ve all been there.  A well-intentioned...
How To Use Facebook Live For Your Business

How To Use Facebook Live For Your Business

Did you know that people will spend 3x longer watching a video which is LIVE compared to a video which is no longer live? At...
A Few Tips for Young Entrepreneurs

A Few Tips for Young Entrepreneurs

In the game of business, you either win or you live to see your brand die a harrowing, untimely death. As an up-and-coming business...

How-To Use Instagram’s New Slideshow Feature

Did you know that Instagram users are seeing a per-follower engagement rate of 4.21%? This is 58 x HIGHER than Facebook, and 120 x...
Beauty is in our differences

Beauty is in our differences, not in trends, money or race

This blog has been written by my friend, Csaba Toth for this year’s International Women’s Day #IWD celebration.  Csaba is an intercultural expert.  You...
5 Tips For Selling Products on Instagram

5 Tips For Selling Products on Instagram

Nowadays you do not just rely on your website for online product selling, but you also have to use the latest means of promotions...
How Does Self-confidence Drive Success?

How Does Self-confidence Drive Success?

  Last year I completed a blog series on Soft Skills development. The series generated a lot of attention and over the past several months...
These Are a Few of My Favorite Things . . . on LinkedIn

These Are a Few of My Favorite Things . . ....

On the networking and job searching front, what used to transpire via rolodexes and phone calls from initial outreach to first-step networking to reconnecting...
Build Customer Loyalty The Astute Way

Efficient Customer Support: Build Customer Loyalty The Astute Way

With numerous brands hitting the shores, many of the existing brands are finding it exceedingly difficult to retain their customers. Most of these brands...
Jobseeker’s Guide to the Job Search After 50

Jobseeker’s Guide to the Job Search After 50

One of the biggest mistakes jobseekers over 50 make is thinking the job search process hasn’t changed much. It has.   On the other hand, some...
Strategic Advantages of Using IVR System in Inbound Call Centers

Strategic Advantages of Using IVR System in Inbound Call Centers

The usage of IVR (Interactive Voice Response) system is not new to inbound customer service industry. Several call centers have already embraced this technology...
The Biggest Social Media Giveaway in 2017

The Biggest Social Media Giveaway in 2017

To celebrate the birth of my beautiful baby girl; Dixie Knight on Saturday the 18th February at 5:18am, I wanted to give something back...
Claim Your Slivers of Space

The Circle and Foundation of Success

Behind every successful person, there are many lessons learned... and for every lesson learned, there is a lot of trying, falling, getting up, and...
7 Killer Tactics On How To Promote Your Brand Offline

7 Killer Tactics On How To Promote Your Brand Offline

Online marketing is the focus of almost every professional company, because it is easy to track and measure. It's also often more cost-effective than...
21 Effective and Useful Content Marketing Tips

21 Effective and Useful Content Marketing Tips

  Whilst content marketing costs 62% less than outbound marketing, it generates more than three times as many leads. What innovative and useful content marketing...
How to Determine your Business Value

How to Determine your Business Value?

To have the knowledge of your business value is very important to keep it updated with the new trends in the market. It tells...
Creating Space for Change: A little bit goes a long way

Creating Space for Change: A little bit goes a long way

The difference between the best and the worst, between success and failure, between mediocrity and excellence, is often very small — witness how tight...
The construction boom: taking advantage of growing demand

The construction boom: taking advantage of growing demand

The UK’s construction industry ended 2016 on an unexpected high, experiencing a 1.8 per cent surge in output during December. Considering economic experts had predicted...

Are fitness trackers a waste of money?

Want to lose weight? Improve your cardio? Lower your blood pressure? Then don't buy a fitness tracker. In fact, some experts claim they can...
Pinterest Visual Discovery Tool Has Revolutionised Search Forever

[NEW] Pinterest Visual Discovery Tool Has Revolutionised Search Forever

Did you know that 87% of Pinners have purchased a product because of Pinterest? This statistic is likely to grow even more throughout the...
Secret Formula To Choosing The Best Parental Control App

Secret Formula To Choosing The Best Parental Control App

  When you give your youngster a cell phone, you give them the world – access to a wide universe of data, individuals and potential...
How to Re-Enter the Job Market and Kick Ass

How to Re-Enter the Job Market and Kick Ass

If you were on the job market during the great recession, I don't blame you if you're a little risk averse when it comes...
Leaders Build Leaders

Leaders Build Leaders

Leadership is... Building Leaders Over the past couple of years I have been writing a series of blogs on what it means to be a...
3 tips to differentiate qualified leads from the crowd

3 tips to differentiate qualified leads from the crowd

Leads are vital to any business. A lead is a person or business who holds an interest in the product or service which you...
Three Questions To Ask Yourself “Today” About Marketing To Customers Online

Three Questions To Ask Yourself “Today” About Marketing To Customers Online

Marketing to customers online Fact: “Everyone” is NOT your target market. At least 60% of the small businesses I have worked with in the past have...
4 ways Call Centre Can Ensure Superior Operational Performance

4 ways Call Centre Can Ensure Superior Operational Performance

Call centres have become the need of the hour. Companies prefer to outsource their work to call centres so as to focus on their...
Two Ways You Can Create Your Own Website

Two Ways You Can Create Your Own Website

If you are in business and don't have your own website you could be missing out on lots of new business from the internet....
How-to Master Video Marketing in 6 Simple Ways

How-to Master Video Marketing in 6 Simple Ways

  Did you know that 87% of online marketers use Video content as a ways to sell their products/services? In one of my last articles of...
Three Questions You Should Ask Before the Door Closes

Three Questions You Should Ask Before the Door Closes

There it is, the resignation letter. You’ve spent time hiring, training, and getting this employee up to speed, and now they’re leaving you. Perhaps...

‘Black Mirror’​ is a stark warning about the perils of Technology...

The Netflix hit 'Black Mirror' provides a dark and dystopian view of an alternative World dominated by our dependence on the array of smart...
Is it LOVE with your marketing?

Is it LOVE with your marketing?

'LOVE is in the air, everywhere I look around… love is in the air, every sight and every sound….’ – remember the John Paul...
What Every Future Entrepreneur Needs To Know

What Every Future Entrepreneur Needs To Know

Starting your own business and becoming an entrepreneur is like entering a dark room you've never seen before and trying to navigate through it...
business blog

The BIGGEST Question in Business

What’s the biggest question you’re asking yourself in business? Go on, be honest with yourself.  What is it? I’d place a bet (not that I’m a...

Should You Keep Your Boss from Making a Mistake?

What would you do if you knew your boss was making a bad decision?  We’ve all been there.  How did you respond?  Do you...
Four Words That Kill Morale

Four Words That Kill Morale

We’ve all been there.  You’re at the annual meeting; the leaders rattle off the usual buzzwords.  Eyes glaze.  The question is why?  No one...
How To Crush Your Competition and Focus On ROE

How To Crush Your Competition and Focus On ROE

80% OF MARKETERS HAVE SAID THAT THEIR SOCIAL MEDIA MARKETING HAS INCREASED TRAFFIC TO THEIR WEBSITE. DO YOU THINK THIS IS BECAUSE OF THEIR...
How My Lifestyle Has Become My Work-Life Balance

How My Lifestyle Has Become My Work-Life Balance

The 21st Century has evolved into the technology revolution and we now live in a 24/7 culture that is always “switched on” and attached...
How to: follow Apple’s lead and improve your retail space

How to: follow Apple’s lead and improve your retail space

The Statue of Liberty, the Empire State Building, Central Park, glittering Broadway – the New York sightseeing checklist is packed with historic monuments. But as...
Complete PPC Guide to Facebook Niche Targeting

Complete PPC Guide to Facebook Niche Targeting

  There are only 6% of all Facebook Pages advertising on Facebook which means 94% of ALL Business Facebook Pages are NOT utilising Facebook niche...
So What Stops Them From Succeeding

So What Stops Them From Succeeding?

Neville Guant wrote a comment to my last blog post asking the question, “...all your readers and mine ... know it already. So what...
The Must-Have Social Media Marketing Tool Checklist

The Must-Have Social Media Marketing Tool Checklist

There are now 2.8 billion people using Social Media worldwide. This is 21% higher than 2015, and this number will continue to grow throughout...

Want to stand out on LinkedIn? Then DON’T be strategic, passionate...

On your LinkedIn profile do you describe yourself as Creative? Focused? Passionate? All strong descriptors but, according to the latest LinkedIn research, so does...
6 Ways to Find Space for Innovation at Work

Parking Spots: 6 Ways to Find Space for Innovation at Work

True story. An experienced executive I’ll call Monica returned to her company’s headquarters in Rome after a long assignment in the US. At the...
I know I CAN do it

“F**k it, I know I CAN do it!”

“F**k it, I know I CAN do it!” She was recounting the minute it ‘hit’ her – that monumental moment in time when she...
6 Must-Read Books for Aspiring Entrepreneurs

6 Must-Read Books for Aspiring Entrepreneurs

It is quite a well-known fact that most successful people tend to read a lot. And it is not just out of habit, successful...
Positioning a Failed Startup into a Winning Experience During Your Job Search

Positioning a Failed Startup into a Winning Experience During Your Job...

Many of my clients come to me because their startup endeavors didn’t pan out, and are hoping a return to Corporate America will provide...
What is your niche

What is your niche?

One of the advantages of being an independent coach is that I get to connect with other coaches around the world, usually using either...
5 Things I Wish I’d Known Before Buying $500 Worth of Backstock

5 Things I Wish I’d Known Before Buying $500 Worth of...

Anything can be bought or sold, particularly with the current state of our incredible online marketplace. Whether it be essential oils, metal lockers, or irrigation...
Why Setting Goals Undermines Success and Erodes Happiness

Why Setting Goals Undermines Success and Erodes Happiness

What are you going to accomplish this year? Or perhaps at this point, a better question might be, what were you going to accomplish? Have...
5 Career Options for People Who Want To Help Families

5 Career Options for People Who Want To Help Families

With all the chaos and loss in the world around us, it can be hard to feel satisfied with the job you currently have....

IQ vs EQ – which makes you more successful?

What makes you successful at work? Being smarter? Being more assertive? Being better looking? Well according to a recent CNN report it's proven that Emotional Intelligence (EQ) plays...
Social Media Marketing

5 Ways You’re Failing At Social Media Marketing (And How To...

With 84% of marketers believing that building trust will be their primary online focus for 2017, the importance of doing everything RIGHT is stronger...
Your Spouse and Your Boss Agree, You’re a Bad Communicator

Your Spouse and Your Boss Agree, You’re a Bad Communicator

Bill was frustrated; his boss just didn’t get it. Bill thought his boss expected too much. In my conversation with Bill he said, “My...
Which are your MOST Profitable Customers?

Which are your MOST Profitable Customers?

Ask yourself these questions: How many customers do you have? Which customers are the most profitable for your business? Which customers do you enjoy...
The Big Mistake People Make About Money

The Big Mistake People Make About Money

Is money the root of all evil?  I don’t believe so.  Yet many of us live with a weird dichotomy when it comes to...
Web v. Human

Web v. Human: Easy or Special?

A friend of mine bought a car recently without ever stepping into the dealership.  It’s being delivered to his door.  He conducted the entire...
Advantages of Acquiring Market Research Solutions from Outside Experts

Advantages of Acquiring Market Research Solutions from Outside Experts

Businesses conduct market researches in order to strategize various marketing campaigns in an efficient manner. It is no surprise that in order to formulate...
The Leader as Coach

The Leader as Coach

This week, as was the case last week, my post is triggered by a comment from one of the students in the class I...
Your Personal Product Launch Checklist

[2017 SUCCESS KIT] Your Personal Product Launch Checklist

DID YOU KNOW THAT AROUND 85% OF NEW PRODUCTS FAIL? HARVARD BUSINESS SCHOOL WENT AS FAR AS SAYING THAT THIS NUMBER CAN RISE TO...
Difference Between Shared Hosting and VPS

Difference Between Shared Hosting and VPS

Feeling confused, overwhelmed and lost is nothing out of the ordinary for a regular internet user looking for information on web hosting. Many users,...

The ‘no emails outside office hours’​ law won’t work – so...

Legislation in France came into effect on 1st January which stipulates that employees do not have to respond to any emails out of office...
7 Success Tips On Pinterest For Business

7 Success Tips On Pinterest For Business

  Did you know that 93% of Pinterest users shop online, and purchase products? Pinterest is the second fastest growing social network behind SnapChat, and it...
6 Major Benefits of Outsourcing Call Centre Functions To India

6 Major Benefits of Outsourcing Call Centre Functions To India

India has always been preferred by global organisations when it comes to outsourcing. There are various reasons because of which call centres in India...

HOW TO

How to exit: Prepare your business for sale

Paul Viner, former finance director of Giraffe, who steered it through the Tesco acquisition, gives his insight into how to prepare your business for...
How to Improve Retention in 10 Minutes

How to Improve Retention in 10 Minutes

We all know turnover is costly.  But the costs extend far beyond having to rehire. When you factor in leadership time, loss of momentum,...

The Gifts of Speed Control

I have learned to take a pause. George, the CFO of a multi-billion dollar business, says this to me last week. George is strategy-smart, results-driven,...
Which are your MOST Profitable Customers?

Which are your MOST Profitable Customers?

Ask yourself these questions: How many customers do you have? Which customers are the most profitable for your business? Which customers do you enjoy...

The Power of Saying ‘No’ in Business

In the movie 'Yes Man' Jim Carrey's perpetually negative character attends a positivity seminar and becomes brainwashed into pursuing an exclusively affirmative life which leads him...