Wednesday, March 20, 2019
businesses are outsourcing

5 non-core activities which businesses are outsourcing these days

Outsourcing has been helping businesses for quite long. In the earlier times, there were specific facets of business which were outsourced to external bodies,...
Five Crucial Traits of A Forward-Looking BPO Firm

Five Crucial Traits of A Forward-Looking BPO Firm

Being a forward-looking business firm means that it favors innovation and development.  As it comes to BPO industry, forward-looking companies need to ensure that...
Employee-Friendly Work Culture Is The Key To Success In Call Center Industry

Employee-Friendly Work Culture Is The Key To Success In Call Center...

Lots of call centers nowadays are totally focused upon how to perform various tasks in a competent as well as cost-effective manner.  These call...
Composition Of an Effective Change Management Framework

Composition Of an Effective Change Management Framework

Change management, as we know, is an immensely powerful methodology to understand the nuances of thinking process of people. It also helps in keeping...
Strategic Advantages of Using IVR System in Inbound Call Centers

Strategic Advantages of Using IVR System in Inbound Call Centers

The usage of IVR (Interactive Voice Response) system is not new to inbound customer service industry. Several call centers have already embraced this technology...
3 tips to differentiate qualified leads from the crowd

3 tips to differentiate qualified leads from the crowd

Leads are vital to any business. A lead is a person or business who holds an interest in the product or service which you...
4 ways Call Centre Can Ensure Superior Operational Performance

4 ways Call Centre Can Ensure Superior Operational Performance

Call centres have become the need of the hour. Companies prefer to outsource their work to call centres so as to focus on their...
Advantages of Acquiring Market Research Solutions from Outside Experts

Advantages of Acquiring Market Research Solutions from Outside Experts

Businesses conduct market researches in order to strategize various marketing campaigns in an efficient manner. It is no surprise that in order to formulate...
6 Major Benefits of Outsourcing Call Centre Functions To India

6 Major Benefits of Outsourcing Call Centre Functions To India

India has always been preferred by global organisations when it comes to outsourcing. There are various reasons because of which call centres in India...
Unveiling Some Unique Benefits of Choosing Call Centre Outsourcing Services

Unveiling Some Unique Benefits of Choosing Call Centre Outsourcing Services

Indubitably, establishing a well-equipped call centre requires an extensive investment in upfront costs and ongoing maintenance. Putting an idea of running an internal call...
How to Enhance Revenue Generation Capability of an Organization

How to Enhance Revenue Generation Capability of an Organization

Organizations across domains work hard to achieve what they aspire for.  Right from implementing result-oriented business policies to taking care of core business functions,...
Smile Mechanics

Smile Mechanics

There is a field of smile studies. Yes, there really is. This got my attention. Most of us believe that smiling is a good thing,...
Starting an eCommerce

Starting an eCommerce

It’s not that big of a secret that, although open and very accessible to newcomers, today’s business environment is a bloody mosh pit where...

Take Off Your Heels! Don’t Get Caught Flat-Footed!

  Many professional women have become sick of playing politics, working hard and receiving little or unequal return for their efforts. They have “kicked off...

Why It’s So Important To Tell “Your Story”

Since before writing was invented, humans shared stories orally.  Ancient Chinese, Egyptians, Indians and others told their stories and created myths and legends through...

It’s Not So Bad Being An Introvert: Myth Or Fact?

In many ways, our modern society is biased against introverts, especially in Western culture.  Our image of a successful person is essentially the “Man...

Signs You Are A Micromanager And How To Stop

  If you’re like many Entrepreneurs, one of the reasons you said goodbye to the corporate rat-race was “freedom.”  The freedom to be your own...

That Powerful “Aha Moment” May Be Your Best Solution

You’re faced with a seemingly unsolvable problem.  A modern day Gordian Knot for which there seems to be no solution.  At first, when faced...
most important skill

The Most Important Entrepreneurial Skill You must have!

  “The ability to sell is the number one skill in business. If you cannot sell, don’t bother thinking about becoming a business owner.” –...
Funding Consultant

Seize The Day…Be Inspired!

“You must strive to find your own voice. Because the longer you wait to begin, the less likely you are to find it at...
The Virtue Of Elephant Leadership And Why It Matters

The Virtue Of Elephant Leadership And Why It Matters

Since the days of the ancient Greek historian Pliny, humans have been fascinated by the mighty elephant.  Pliny once wrote that the elephant was...
What Makes a Loyal Customer?

What Makes a Loyal Customer?

Commitment to a brand is considered anachronistic, and programs to support loyalty are regarded by some critics as doomed ventures.  But I would argue...
Women Entrepreneurs

Working Your Buzz Off?  It’s a Bee-Sy World For Women Entrepreneurs!

The Forbes list of successful entrepreneurs is dominated by men.  But, there are many women entrepreneurs who have taken the bull by its horns...

In the Pause

Sometimes inclement weather does the trick. I jot down these words on a rain-drenched Saturday morning in South Florida. No desire to run about. No...

Diversity In The Work Place:  Does It Help or Hurt Business?...

There’s no question that diversity in the workplace is a noble goal.  There is a lot to be said in favor of it.  Yet,...
investors

Looking For An Investor For Your Venture? Read This!

Starting your own business can be terrifying at times, especially once you start actually hiring people.  Before that point, it’s an adventure with a...

Dealing With Narcissistic Leaders!

Narcissistic leadership is a leadership style in which the leader is only interested in him or herself. Their priority is themselves - at the expense of their...

The True Meaning Of Patience: A Fine Art!

For many entrepreneurs, success can be reached despite countless obstacles. How many times do you get knocked down and you get back up? And...

#TechTuesday: How to Drive Traffic Using Photo’s and PDF’s

Have you ever wanted to send a potential customer to URL about a great piece of content from someone else, but still want them...

Do Your Hear With Your Third Ear?

I have always loved the notion of a Third Eye. According to chakra symbology, the Third Eye sits right in the center of our forehead....

#TechTuesday: Why SME’s Need to Understand Instagram’s New Algorithm

Did you know: 20% of all internet users have an Instagram account? Instagram is one of the most important social networks for small businesses as...

Business Networking – BONUS Day at the Summit

In 12 hours’ time, we’ll be going live with a BONUS Day of the FREE Business Networking Online Summit, with not five, but seven...

Why Being Hungry Is Good For Entrepreneurs

Do you know what you call an entrepreneur who’s NOT “hungry?” A starving entrepreneur. The simple truth is that if you’re not hungry enough for...

Is Social Media Just a Numbers Game? #IncreaseSales

Having more social media followers equals more business, right? Wrong. When a client of mine, or an audience member at one of my talks says to...

Silverpreneurs: The Boomer’s “Start-Up” Generation

A lot has been written about tech savvy Millennials, and how they’re going to radically change the future. They might, but there are two...

Living Your Passion: Reality or Fiction?

“Be Like the Bluebird who never is blue, for he knows from his upbringing what singing can do.” –Cole Porter, Be Like the Bluebird,...

Developing Good Habits to Improve Your Retail Store

E-commerce is quickly taking over the market and brick and mortar stores are slowly losing their popularity. That is one of the reasons why...

Entrepreneurs: Know when and how to ask for help!

It’s a common belief among entrepreneurs. The notion that if you have to ask for help growing, expanding, or even getting your business off...

6 Stupid Office Rules that should be Banned

Rules in the workplace. Without them we'd have anarchy right? Or would we? According to an article by Dr Travis Bradbury in the Huffington Post most...

When Customer Service Becomes A Schizophrenic Saga

I have recently been exposed to a huge variety of customer service interactions in a very short timeframe. The following is a true story. Day...

Looking for love. On LinkedIn?

Valentines Day isn't a big thing on LinkedIn. Well it wasn't until BeLinked was launched, a Tinder style dating app that syncs with a users...

Why You Should Be More Generous With Your Connections!

Do you ask your friends or clients for favors? This subject came up in a discussion with a group of consultants.  The specific question was:...

Why You NEED To Start Marketing On Snapchat

A look at some of the numbers behind Snapchat's growth and why you need to start marketing there. I’ll never forget the fight that my...

20 Key Actions that Make You Happier and Healthier

Understanding the true meaning of  "less is more" is highly important to have clarity about where we are and where we want to go in...

HOW TO

9 top tips for staying sane when biz/life is tough

Do you agree that the road is never straight as we work towards achieving our goals? The bigger our vision, the mightier the challenge, the...
Amazing Facts About The Future Of Social Media

10 Amazing Facts About The Future Of Social Media

DID YOU KNOW: THERE ARE 2.3 BILLION ACTIVE SOCIAL MEDIA USERS? Social media is here to stay, and it’s something that every single small business...

2.4 million sq ft of whoa? CES ’17 reviewed

CES welcomed 170k+ delegates this week with a poster promising "2.4 million sq ft of whoa". So now it's all over, is the verdict...
Leadership vs Management – Encourager

Leadership vs Management – Encourager!

There is a certain quote uttered by one of the US presidential candidates that keeps coming back to me. Perhaps you can guess which...
5 Changes You Can Make to Improve Customer Experience at Your Store

5 Changes You Can Make to Improve Customer Experience at Your...

Setting yourself apart from the competition is definitely one of the top priorities of any store owner. In a world where customers can choose...
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