India has always been preferred by global organisations when it comes to outsourcing. There are various reasons because of which call centres in India have proven out to be more advantageous in comparison to other countries like the Philippines, China, etc.
A few of these logical explanations are mentioned below.
- Educated workforce:
One of the biggest reasons why companies based out of other countries prefers call centres based out of India is that call centre firms in India have adequate number of educated professionals. Education is a basic criteria as once educated people are hired, the amount of work which needs to be done on them, to make them suitable for the job, is reduced to a great extent. Competent Call centres in India have the largest number of qualified, tech-savvy and skilled employees. And this proves out to be extremely advantageous when it comes to dealing with customers.
- Lower costs:
It is a globally accepted fact that manpower in India is available at very economical rates. Most of the companies prefer outsourcing to India for the sole reason that workforce over here is competitive and can be accessed at very nominal rates in comparison to what they pay in rest of the countries that are regarded as outsourcing destinations. Every company wants to lower its costs and increase its revenues, and both of these criteria are met when the work is outsourced to a developing country like India.
- Advantage of time zones:
One another highlighting factor why companies are outsourcing their operations to India is that they get the benefit of different time zones. The twelve-hour time difference has facilitated companies operating worldwide to provide round-the-clock services to its customers. This difference in time has proven out to be advantageous when it comes to providing services to their prestigious clients.
- Government policies in India:
Another advantage which has been provided by this country is that the government had introduced friendly policies and extended their support through their LPG policy (Liberalisation, Privatisation, Globalisation) in early 1990s. The government has allowed the export of capital goods without any payment of duties. In addition to it, tax exemption has been provided on the export of ITES. Infrastructure is also something which is needed and the government of India has built software technology parks and facilitated the development of other facilities which will aid companies in running their businesses successfully.
- Use of latest technology:
The competent call centres in India have access to the latest technology and infrastructure which enables them in providing best-in-class services to their customers. The proper deployment of these technologies has assisted the executives of call centres to provide high-quality services to customers. With the help of technology it has become much easier to sort out customers’ issues and assist them in a better manner, which in turn ensures better CSAT (Customer Satisfaction) score. It’s imperative for any business to know that when customers are provided with outstanding services, only then a company is able to gain their loyalty and thereby is able to keep the customer with them for a longer period of time.
- Expertise in all kinds of customer support:
Leading call centres in India are providing a host of different kinds of services to customers which makes it even more beneficial to outsource to Indian companies. Apart from basic call centre services, services like telemarketing, customer survey, email support etc. are also provided by service providers based out of India. And over the years, these call centre service providers have developed expertise across all these services which facilitates the delivery of best-in-class services and assistance to customers.
All these points mentioned above focus on the immense possibilities being provided by the Indian soil when it comes to outsourcing. Right from their educated workforce which is extremely competent to the use of best-in-class technologies, everything just emphasizes why and how India is able to give best services to customers.